Privacy Policy
Last updated: November 8, 2026
Real Appliance Repair Inc. (“Real Appliance Repair”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you visit realappliancerepair.com, call us or book a service, how we use it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Information you give us: your name, phone number, email address, service address, appliance details and any message you send through our booking, installation or contact forms, by phone, by email or through our website chat.
- Information collected automatically: when you use our website we and our service providers collect technical data such as your IP address, browser and device type, pages visited, the site that referred you and actions such as clicking our phone number or submitting a form.
- Cookies and similar technologies: small files stored by your browser that help the site work, remember your preferences and measure how visitors use the site.
How we use your information
- To schedule, perform and follow up on repair and installation appointments.
- To answer your questions, send quotes, confirmations and service updates.
- To honour our warranty and keep records of the work we completed.
- To understand how our website is used and to improve our services and advertising.
- To protect our website and customers against spam, fraud and abuse.
- To meet legal, tax and accounting obligations.
We do not sell or rent your personal information.
Analytics, advertising and other service providers
We use trusted third parties to run our website and business. They may process information on our behalf only for the purposes described here:
- Google Analytics and Google Tag Manager to measure website traffic and how visitors use the site.
- Google Ads to measure calls, form submissions and other results of our advertising.
- Website chat and form tools to receive and answer your messages and booking requests.
- Cloudflare Turnstile to protect our forms from spam and automated abuse.
- Hosting, email and security providers that keep our website and communications running safely.
Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country. You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites, and opt out of Google Analytics with the Google Analytics opt-out browser add-on.
Your choices about cookies
You can block or delete cookies in your browser settings. If you do, some parts of the website may not work as intended. You can also manage personalised Google ads at adssettings.google.com.
How long we keep information
We keep personal information only as long as needed for the purposes above, including our warranty period and legal, tax and accounting requirements, and then delete or anonymise it.
How we protect information
We use reasonable physical, technical and administrative safeguards, including encrypted connections (HTTPS) and limited staff access, to protect your personal information. No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.
Your rights
You may ask to access the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing messages at any time. To make a request, contact us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Children
Our services are intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Real Appliance Repair Inc.
231 Millway Ave, Vaughan, ON L4K 3W7
Phone: 416-707-0505
Email: info@realappliancerepair.com